Our Policies

No refunds on services, packages, gift certificates, or series. 

Booking/Cancellation Policy

New clients will need to fill out a quick intake health and information form ( via email) before their first session. New clients  who are not referrals may also be expected to pay before their first session to keep their appointment. 

We understand that unanticipated events happen occasionally in everyone’s life. In our desire to be effective and fair to all clients, the following policies are honored: 

24 hour advance notice is required when cancelling an appointment. This allows the opportunity for someone else to schedule an appointment. If you are unable to give us 24 hours advance notice you will be charged 50% of your appointment amount. This amount must be paid prior to your next scheduled appointment.  The therapist has the right to refuse to rebook clients that do not adhere to this policy. 

Session Termination & Zero Tolerance 

The Therapist has the right to end a session at any given time due to safety and/or client unprofessionalism. The client will be charged for the full session price and will be asked to not rebook with the studio. Please contact your Therapist if you have any questions about early session termination. Cheerful Chi Massage also has a Zero Tolerance policy with sexual misconduct or harmful behavior from staff members or clients/potential clients. If a complaint is filed against a client or a staff member due to misconduct then an investigation may be require that can result in criminal charges. Please contact the owner, Carrie Boehnlein, if you have any further questions or feel the need to report unprofessional behavior within the Studio.


All Massage Therapists within Cheerful Chi Massage are Independent Contractors and are held liable for their individual appointments. All session payments are made to the independent contractor and not made through Cheerful Chi Massage LLC. If you have any questions or need any additional information about our Independent Contractors please contact Carrie Boehnlein at CheerfulChiMassage@gmail.com

Have questions? 
Please contact us at 757-912-2292 or at CheerfulChiMassage@Gmail.com 

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